Description

Read Customer Value Starvation Can Kill, and make life easier for your customers and yourself, and win in the marketplace!!

Customer value starvation is a common disease in companies, both small and large – which is difficult to diagnose. It is a silent killer, like many cancers. By the time it is diagnosed, it is generally late, sometimes, too late!

Mahajan and Vieira have put their expertise together to show how companies overlook value starvation. This causes irritation and frustration to customers in their interaction with the company and its personnel – in person, on telephone, net or mail.

The book identifies customer DNA (Do Not Annoy) factors, and suggests how to minimize complaints; ensure customer loyalty; and long term company profitability and success. Philip Kotler, the world’s guru on marketing, said, “This book will help you think freshly about your business mission and success.”

Seven well-known experts on the subject like Shep Hyken have contributed to this book. Read Customer Value Starvation Can Kill, and make life easier for your customers and yourself, and win in the marketplace!!

LangueenVersionlivre numériqueDate de sortie initiale01 mars 2021Format ebookEPUB3

Personnes impliquées

Auteur principal

Gautam Mahajan

Deuxième auteur

Walter Vieira

Editeur principal

Business Expert Press

Options de lecture

Lisez cet ebook surAndroid (smartphone et tablette)iOS (smartphone et tablette)Windows (smartphone et tablette)Ordinateur de bureau (Mac et Windows)Lecteur électronique Kobo

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Autres spécifications

Livre d‘étudeOuiPornoNon

EAN

EAN9781952538599

Sécurité des produits

Opérateur économique responsable dans l’UE

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Ebook

Disponibilité

Disponible à l’adresse suivante

Langue

Anglais

Sur quel secteur

Horeca & Services